FAQ / Frequently Asked Questions

What is the difference between the new Coziya air mattress and an air mattress that could be found on the market?

Coziya is an innovative and transportable inflatable mattress, ideal for everyday adventures. With compact dimensions of 27x10cm in its packaging, 200x700x10cm when inflated and a light weight of only 850g , it is easy to store and transport . The quick pump integrated into the bottom of the mattress allows for quick and easy inflation in just a few seconds.

The ergonomic design of our Coziya air mattress provides excellent support for your back and head, with a solid structure and a built-in pillow for added comfort . The mattress is made of high-quality 40D nylon with a double layer of TPU , which ensures great softness and a long service life . The materials used are also waterproof, breathable and wear-resistant , for easy cleaning and long-term use .

In addition to its comfort, versatility and portability, the Coziya air mattress also offers the possibility of assembling several mattresses thanks to its connecting clips on the sides, to form a double bed or even larger. It is perfect for camping trips, travel, adventures, evenings with friends and much more. To learn more about the features and benefits of Coziya, visit our product page.

What are the shipping times for your products?

Our commitment to customer satisfaction is a priority for us at COZIYA. That is why we are proud to announce that due to high demand for our coziya air mattress, we are working hard to process orders quickly and efficiently . We guarantee to process your order within 1-24 hours, so you can receive your product as quickly as possible. We understand the importance of having your product in your hands as soon as possible, which is why we have implemented a fast shipping system, guaranteeing delivery within 5-8 business days. We are always here to answer your questions or concerns and provide you with updates on the progress of your order. We are confident that you will be completely satisfied with your purchase from COZIYA.

When and where to use Coziya?

Coziya is the versatile air mattress that will meet all your needs, no matter the circumstances. It is the ideal mattress for going on a trip because it is compact and easy to store in a suitcase. No more nights sleeping on an uncomfortable chair or sofa at the end of a night out, or getting behind the wheel after drinking alcohol. The Coziya air mattress is also perfect for camping trips with your friends or partner thanks to the integrated clips on the sides to create a double mattress or more. It can also be used for a lunch break nap at your workplace, for days at the beach, for picnics, barbecues, campfires and much more.

Where do you ship?

We are delighted to announce that our Coziya air mattress is currently available in France, Belgium, Monaco, Spain, Switzerland, Italy and Canada. We are working hard to expand our geographical reach and offer our products to a wider audience. We are currently developing an international delivery system to allow our customers to receive our products wherever they are in the world. We are proud to be able to provide superior service to our current customers while continuing to expand our reach to meet the needs of our ever-growing customer base.

Is Coziya difficult to store or use?

The Coziya air mattress is an innovative solution for those who love simplicity and convenience. With a built-in quick pump, you can easily inflate it in less than 1 minute and deflate it in no time thanks to its deflation valve. No more spending hours struggling to set up or store your mattress. The process is simple, quick and easy. In addition, its compact and lightweight design allows you to take it with you wherever you go without taking up too much space. Enjoy cozy comfort anywhere, without sacrificing your time or comfort.

Why is Coziya such a versatile mattress and what is its versatility?

If you want to know more about the many features and benefits of our Coziya inflatable mattress, I invite you to visit our website. There you will find a home page with 3 articles dedicated to its use, which will allow you to discover all the tips to get the most out of this ingenious product. If you are looking for more technical information, such as dimensions, materials used and characteristics, you can find them on the Coziya product page. Do not hesitate to explore our site to learn more about our innovative and easy-to-use mattress.

Do you provide product tracking/tracing information?

We will endeavour to provide you with the most up-to-date information and resolve any potential issues you may encounter. You can also track your order with your tracking number using the "Track My Package" section on our website. Please do not hesitate to contact us if you have any questions or concerns, we are here to help and are committed to responding to your requests as soon as possible.

I received a damaged item. What can I do?

We are very sorry to hear that you have received a damaged item. To help us process your replacement request efficiently, please send us a clear photo of the item in question to the email address: contact@coziya.fr . We will do our best to send you a similar replacement item as soon as possible. If you have any further questions or concerns, please do not hesitate to contact us, we are here to help.

I still haven't received my order. What's taking so long?

We are sorry for the delay in delivery of your order. Sometimes international shipments can take longer than expected. However, you can track your order in real time using the tracking number. If you need further assistance in locating your package or would like information on the status of your delivery, please feel free to contact us by email at contact@coziya.fr . We are here to help you and resolve any issues you may encounter.

Do you have a refund policy?

We understand that online shopping can sometimes cause problems and we do our best to provide a quick and efficient solution to our customers. If you are having trouble with your order and would like to request a refund, we can help. We provide refunds within 30 days of the purchase date, as long as the conditions of our refund policy are met. For more information on refunds or to request a refund, please see our refund policy.

What is the warranty on the Coziya inflatable mattress?

We are proud to offer you a quality product that meets your needs, even in everyday life. Convinced of the quality of COZIYA, we offer a 6-month warranty covering manufacturing defects and material issues, with an additional 1-year and 6-month extension for inflation pump issues. We are confident that Coziya is the inflatable mattress that will accompany you everywhere over time. (For more details, see our refund conditions)

  • FAQ / Frequently Asked Questions

  • Toutes les questions par rapport au matelas gonflable coziya

  • What is the difference between the Coziya air mattress and a classic air mattress?

  • To quickly highlight what makes our Coziya air mattress stand out from conventional air mattresses on the market, simply calling it an ‘air mattress’ doesn’t do it justice. Thanks to its advanced features and high-quality materials, it’s more than just a mattress—it’s your ultimate adventure companion, ready to go wherever you do! Whether it’s for a casual picnic, watching the sunset, floating on the sea, exploring snowy mountains, or trekking through the wilderness, Coziya is always there for you !

    Our Coziya mattress is not just a practical accessory; it’s an innovative and portable solution that will never disappoint you. In addition to its exceptional comfort and durability, it is also waterproof (and yes, although it can be used as a raft, crossing the Atlantic is not recommended!). With its integrated pump, pillow, clips to assemble multiple mattresses, and its ability to adjust to various positions and become a sofa, it offers much more than you can imagine. To discover more… click here.

  • Coziya's R-value

  • The Coziya air mattress is the ideal choice for anyone who enjoys spending time outdoors, no matter the season. With an R-value of 4, it offers superior thermal insulation.

  • Where are the packages shipped from?

  • We ship orders for Europe from our warehouse in Marly-la-Ville, France. We are committed to providing our customers with high-quality service and fast, reliable delivery.
    We also have an international warehouse in Canton, allowing us to deliver orders quickly and reliably to countries outside the European Union.
    This warehouse also helps us serve our European customers when we experience a stock shortage at our warehouse in France.
    This does not affect our delivery times, which remain just as fast, nor the high level of tracking support we provide to our customers.

  • What are the shipping times for your products?

  • At COZIYA, we are committed to ensuring customer satisfaction by processing orders quickly and efficiently.
    We guarantee that your order will be processed within 24 to 48 hours, followed by fast delivery within 2 to 4 business days for Europe. (For deliveries outside Europe, estimated delivery times are provided during checkout.)
    We are also available to answer any questions or concerns you may have and to provide updates on the status of your order.
    We are confident that you will be fully satisfied with your purchase from COZIYA.

  • Where do you ship?

  • We are thrilled to announce that our Coziya inflatable mattress is now available in almost every country around the world!
    We have worked tirelessly to expand our international presence and make our products accessible to an ever-growing audience.
    Thanks to our efficient international delivery system, we now ship to numerous countries, including: Germany, Andorra, Australia, Belgium, Bulgaria, Canada, Croatia, Denmark, the United Arab Emirates, Spain, Estonia, the United States, Finland, France, Georgia, Greece, Guadeloupe, French Guiana, Hungary, Iceland, Italy, Japan, Lithuania, Luxembourg, Malaysia, Malta, Martinique, Mayotte, Mexico, Norway, New Caledonia, New Zealand, the Netherlands, Poland, French Polynesia, Portugal, Romania, the United Kingdom, Russia, Saint Barthélemy, Saint Martin, Singapore, Slovakia, Slovenia, Sweden, Switzerland, Thailand, and Turkey.

  • Is Coziya difficult to store or use?

  • Thanks to the deflation valve located at the top right of your Coziya inflatable mattress, you can deflate it in just a few seconds and store it immediately, all in less than a minute. If you want to see how easy it is to store our mattress, feel free to check out our tutorial by clicking here.

  • The dimensions of Coziya?

  • Coziya is easy to carry in your backpack or travel bag. The dimensions in its stuff sack are 28x10 cm, making it compact and easy to store. Once inflated, the mattress offers a comfortable surface area of 200x 70x10 cm. These generous dimensions provide enough space to stretch out and relax, while being compact enough to fit in a tent or tight camping space.

  • How much does the Coziya mattress weigh?

  • The weight of our inflatable mattress is 950g, justified by the double layer of TPU used in its design, as well as the waterproof treatment applied to the materials. These features ensure exceptional durability and use on all surfaces, as well as waterproofing in water.

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  • Do you provide parcel tracking/tracing information?

  • We are here to provide you with up-to-date information and to resolve any potential issues.
    From the moment you place your order, you will be kept informed by email at every stage of your delivery.
    At Coziya, we are committed to offering premium support to our customers to ensure that the delivery process goes as smoothly as possible.
    You can also track your order directly on our website through the "Track My Order" section by using the tracking number sent to you in the shipping confirmation email.
    Please feel free to contact us with any questions or concerns, we are committed to responding quickly.

  • Do you have a refund policy?

  • We are here to help you find a quick and efficient solution. If you wish to request a refund for your order, we can grant you a refund within 30 days of receipt of the product, provided that the conditions of our refund policy are respected. For more information or to request a refund, consult our refund policy on our site or send us an email to contact@coziya-outdoor.com

  • What is the warranty on the Coziya inflatable mattress?

  • We are proud to offer a high-quality product. To demonstrate our confidence in the quality of our Coziya mattress, we provide a 2-year warranty covering manufacturing defects, along with a one-year extension for our unbreakable integrated pump.
    We are convinced that Coziya is the mattress that will accompany you everywhere and stand the test of time.

  • How to clean the Coziya inflatable mattress?

  • To clean your Coziya inflatable mattress, we recommend washing in warm water with a little mild soap.

    Avoid using harsh cleaners or detergents as they may damage the 40D nylon fabric.

    Then wipe it with a dry cloth and let it dry completely before storing it away. With proper care, your air mattress will stay clean and comfortable for many years to come.

  • What is the maximum weight capacity of Coziya?

  • The maximum weight capacity of Coziya is 210kg. However, for those who require a higher weight capacity, Coziya can be assembled with the clips on the sides to increase the maximum weight capacity. This allows multiple Coziya mattresses to be connected to create a larger and more sturdy sleeping surface.

  • Is the Coziya mattress noisy when turning over during the night?

  • Your coziya mattress will not make noise when you move during the night. Thanks to its soft and pleasant to touch 40D nylon fabric, Coziya remains silent even when you move. You will be able to enjoy a comfortable and uninterrupted night's sleep, to wake up rested and in great shape.

  • Is it possible to install your Coziya inflatable mattress on any surface?

  • We have developed the only mattress in the world that isn't limited to use inside a tent.
    To achieve this, we craft your future mattress with a double-layer TPU structure covered with 40D nylon fabric, giving it exceptional durability and allowing it to be placed on any surface.
    Whether it's sand, soil, grass, water, or gravel, the Coziya mattress will adapt to offer you a peaceful night's sleep or a relaxing break.
    It is also the only mattress of its kind that can truly be used on water.
    To make this possible, we added an extra 100% waterproof treatment layer between the TPU and the 40D nylon fabric, ensuring a soft, skin-friendly touch while keeping it fully waterproof.
    However, despite its high resistance, it is important to be cautious of elements that could potentially puncture it.
    Thorns, splinters, spikes, very sharp rocks, jagged stones, and other sharp objects can damage the mattress.
    That’s why we recommend being careful and making sure the area where you set up your mattress is free of such hazards.

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