Shipping

Article 1 – General provisions

These shipping conditions apply to all orders placed on https://coziya-outdoor.com. By placing an order, the customer agrees to these conditions.

Article 2 – Order processing

We process each order within 24 to 48 business hours. This window also allows the customer to contact us to modify or cancel their order. Processing times do not include public holidays, Saturday afternoons, or Sundays.

Article 3 – Delivery times

European Union: 2 to 5 business days. Outside the European Union: 3 to 6 business days.

These timeframes are estimates and do not include Sundays, public holidays, or delays caused by strikes or customs inspections. Products containing electronic components or batteries may be subject to additional checks that could slightly extend delivery times.

Article 4 – Free shipping

Free shipping is offered on all orders of €50 or more, available to the following countries: Andorra, Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Georgia, Germany, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Japan, Lithuania, Luxembourg, Malaysia, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Thailand, Turkey, United Arab Emirates, United Kingdom, United States.

Article 5 – Liability for delays

In accordance with Article L.216-1 of the French Consumer Code, COZIYA OUTDOOR remains liable for the proper delivery of your order until you, or a third party designated by you other than the carrier, take physical possession of the goods. This includes cases of loss, theft, or damage to the parcel during transport.

In the event of a significant delay, a lost parcel, or any other delivery issue, contact our customer service at contact@coziya-outdoor.com: we will handle the claim with the carrier and, depending on the situation, arrange a replacement or refund of your order.

We also recommend contacting the carrier directly with your tracking number, particularly in the event of a delay or a difficulty encountered by the delivery driver in completing the delivery. While optional, this step often helps speed up the resolution of the issue. It does not in any way reduce our liability or your right to a refund or a new shipment if the situation is not resolved.

If an order is reported as not received by the customer even though tracking shows it as delivered, we conduct a verification with the carrier (proof of delivery, photo, or geolocation, depending on what the carrier is able to provide) to establish the circumstances of the delivery. This verification may take a few days, and we may ask you for a signed sworn statement confirming that the parcel was not received. If no proof of actual delivery can be provided following this verification, we will proceed with a replacement or refund of your order.

Article 6 – Customs and taxes

Orders shipped outside the European Union may be subject to customs duties and local taxes, which are entirely the customer's responsibility.

Article 7 – Shipping origin

Canton warehouse: our main warehouse for international shipments (within and outside the EU). A dedicated and responsive team processes your orders within 24 to 48 hours and promptly hands them over to the carrier, which delivers within approximately 2 to 5 days. This delivery timeframe is automatically displayed on the checkout page after you enter your shipping address. This logistics facility in Canton, China, allows us to efficiently deliver to nearly every country in the world with fast and reliable shipping times.

Article 8 – Order tracking

A tracking number is sent to you by email as soon as your order is shipped. If you experience any issues, please contact the carrier first using your tracking number, then reach out to our customer service if the problem persists.